Data Protection Policy
GENERAL
This Policy explains the personal information we collect from you and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. Please read this statement to understand how Guernsey Community Savings LBG may collect, use and share your personal information. This policy is written in accordance with the Data Protection (Bailiwick of Guernsey) Law 2017.
WHO WE ARE
Guernsey Community Savings is a non-profit charitable organisation established to assist individuals to access a basic financial account service. In addition, we provide guidance on financial budgeting.
OUR PROMISE TO YOU
Guernsey Community Savings is committed to protecting your personal information and being transparent about what we do with it. We will use your personal information in accordance with applicable law and not to do anything with your information you wouldn’t reasonably expect.
We use secure document storage and data no longer required will be disposed of in a secure manner. Our staff are trained in data collection and we ensure our systems are fully secured to protect against unauthorised access, improper use or disclosure.
We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted by us for such purposes.
We do not use automatic decision-making technology.
CONTROLLER
Guernsey Community Savings is registered as a data controller with the Data Protection authority in Guernsey. We operate fully under normally expected data protection guidelines.
Our data protection reference is DPA 2627, and our Data Protection Officer is Brian Horsepool, Director, Guernsey Community Savings LBG, email brian.horsepool@gcs.gg.
WHY WE COLLECT AND HOLD YOUR DATA
There are different legal bases that we rely on to use your personal information, namely:
Performance of a Contract – The use of your personal information may be necessary to perform the agreement you have with us. For example, to establish and maintain an account or to provide services (suppliers).
Consent – If you opt-in (or subscribe) to our mailing list or promotions, then you have given consent for us to send you emails with relevant promotions and/or news about Guernsey Community Savings LBG. You can remove this consent by contacting us to opt-out (or unsubscribe).
We will process your personal data when you:
become an account holder accessing account services
sign up for newsletters or events
contact us by email
make a donation
complete a survey
complete our contact page (website service)
Your personal information will help us to deliver our services, provide information on our services and to enable our fundraising activities and administration of our charity and to comply with our obligations to keep records.
We also need to process data to comply with legal obligations imposed on us in connection with tax and charities and anti-money laundering regulations.
Unless opted-out, we may carry out targeted fundraising activities to ensure that we are contacting you with the most appropriate communication, which is relevant and timely and will ultimately provide an improved experience for you. Such information is compiled using publicly available data about you or information that you have already provided to us.
WHAT PERSONAL INFORMATION WE MAY COLLECT FROM YOU
We may collect some or all of the following information.
If you open an account with us (or act as an authorised person on an account with us), at the outset of our relationship and on a continuing basis as required:
Your name and former names (verified by suitable ID document)
Your contact details, including postal address, email, telephone numbers (verified by suitable ID document)
Your mother’s maiden name or similar
Your date and place of birth
Bank account details
Employer details
Marital status
Account details of persons or others to whom you have asked us to remit funds
Publicly available information.
If you are a supporter or donor, at the beginning and on a continuing basis as required:
Your name
Your contact details, including postal address, email, telephone numbers
Your date of birth
Donation amount
Source of donation (which may include bank details)
Publicly available information.
WHAT WE USE YOUR PERSONAL INFORMATION FOR
If you open an account with us (or act as an authorised person on an account with us) the information we gather enables us:
To establish and operate your account efficiently.
To enhance the services we provide.
To keep a record of your relationship with us and for internal administrative purposes and to let you know about changes to our service.
To investigate complaints or other issues.
We use personal information to carry out statistical analysis and research in order to help us understand how we are performing and how we can improve
We may also use your personal information for other purposes which we will specifically notify you about and where appropriate, obtain consent.
If you are a supporter or donor:
To enable us to provide updates including newsletters, details on future fund raising events and initiatives; to liaise on how you might want to develop your interest in our work.
To keep a record of your relationship with us.
To investigate complaints or other issues
We use personal information to carry out statistical analysis and research in order to help us understand how we are performing and how we can improve
We may also use your personal information for other purposes which we will specifically notify you about and where appropriate, obtain consent.
SOURCES AND RECIPIENTS OF DATA
The sources of data may include account holders, supporters, donors and independent agencies (eg other charitable organisations or care providers) and government departments.
Potential recipients of data may include any sub-contractors, agents or service providers of Guernsey Community Savings (including IT system vendors); courts or tribunals; third parties with whom Guernsey Community Savings engages for the hosting of events or other marketing initiatives; law enforcement and regulatory agencies (where considered necessary for Guernsey Community Savings to fulfil its legal and regulatory obligations).
HOW LONG DO WE HOLD YOUR PERSONAL INFORMATION?
Guernsey Community Savings will retain your personal data for as long as necessary to fulfil the purposes for which it is collected. Where data is processed on the basis of consent, you can unsubscribe at any time and subscribe with a new email address if you want to change details.
DATA SUBJECT RIGHTS
You have various rights within the law. Your rights in summary are:
The right of access to data; to rectification; to erasure or right to be forgotten; to restriction of processing; to the right to be informed; to data portability; to object and not to be subject to a decision based solely on automated processing; the right to complain.
In any case in which a data subject chooses not to provide any personal data or where any of the rights set out above are exercised to limit the processing of personal data, Guernsey Community Savings may be unable to provide relevant services, or there may be a restriction on the services we provide.
SHARING YOUR STORY
Some members choose to tell us about their experiences of our services. This may involve their story being retold within selected media or on our website.
We make sure we have the explicit and informed consent of the individuals before any information is made public by us at events, in media and materials promoting our campaigning and fundraising work, or in documents such as an annual report.
CONCERNS OR QUERIES
If you have any questions relating to this Policy please contact our Data Protection Officer (see above), or write or email us at:
Guernsey Community Savings, Unit 1, 20 Mansell Street, St Peter Port, Guernsey, GY1 1HP. Email: information@gcs.gg or telephone 01481 700360.
Should you wish, you can contact the Office of the Data Protection Commissioner at:
Office of the Data Protection Authority, St Martin’s House, Le Bordage, St Peter Port, Guernsey, GY1 1BR. Telephone: 01481 742074. Email: enquiries@odpa.gg.
CHANGES TO THIS POLICY
We may change this Data Protection Policy from time to time. If we make any significant changes in the way in which we treat your personal information, we will make this clear on our website and/or by contacting you directly.